Get Support: FAQ

OPERATIONS

1DOES THE D'NOR AUTOGATE GATE OPERATORS HAVE SOFT START AND SOFT START FEATURES?
Yes, this advanced feature is available for the D'NOR automatic gate opener models (Model 712- 2 channel remote control and Model 715 - 5 channel remote control). The soft start system is integrated into the motors of the models mentioned, to prolong the life of the motors and it's components.
2HOW DOES THE GATE CLOSE?
The gate is closed and opened using a remote control that comes with the gate. The gate can also be programmed to close the gates once reaching it's full open position. The remote control has also the capability to close the gate much quicker with the push of a button. We have remote controls that comes with more features, more info in the product section.
3WHAT HAPPEN IF THE GATE HITS SOMETHING WHILE IT IS IN MOTION?
D'NOR Automatic Gate Operators comes with a cutting edge technology in the form of a built-in safety obstruction sensor. Once activated, the gate will automatically stop and revert back to from the obstruction. This feature is installed within our products to avoid any accidents or unnecessary damage. The sensitivity of the safety feature is fully adjustable.
4WHAT IF I DON'T WANT MY D'NOR AUTOMATIC GATE OPERATOR TO CLOSE AUTOMATICALLY?
All you have to do in order to disable this feature is to access the control box, turn the dial until you see the 'auto close' is off.
1WILL D'NOR'S AUTOMATIC GATE OPERATOR HOLD THE GATE TIGHTLY CLOSED?
Depending on the type of gate, there is a small possibility that the end of the gate can be flexed enough to allow a person or an animal to enter. For maximum stability and a fully security coverage, we suggest the D'NOR Automatic Gate Lock to be installed.
2CAN I LOCK MY GATE?
Yes. The D'NOR Automatic Gate lock will lock the gate and uses a manual key.
3DO YOU CARRY AN AUTOMATIC LOCK THAT IS FOR PEDESTRIANS ONLY?
Yes. From our line D'NOR products, we have products that gives access to authorized pedestrians. It can be paired with digital keypads for additional security This type of access point is suitable for areas that are restricted to verified pedestrians such as pools, lobby area or a day care center.
4CAN I MANUALLY OPEN THE GATE AFTER I HAVE INSTALLED MY D'NOR AUTOMATIC GATE OPERATOR?
Yes. This can be done if the autogate system is using our low voltage systems, which are 712 (2-channel remote) and 715 models.
5HOW FAR AWAY WILL THE REMOTE CONTROLS WORK?
The D'NOR gate openers comes with receivers that work on a 60Hz/50Hz frequency, which provides better range than most of products on the market. It is uncommon for it to operate in a distance of 400' - 500'. The range goes much further provided there's no obstruction in it's range of sight.
6HOW LONG WILL THIS EQUIPMENT LAST?
With DNOR's sturdy design and material and added together with proper installation, the equipment will last for many years.
7WHAT IF I HAVE A PROBLEM?
We at Promax Automation are ready to tackle your problem. Give us a call, and we'll arrange for the problem to expedited.

WHAT ABOUT SECURITY FOR MY GATE OPERATOR?

For matters regarding troubleshooting and/or installation, please contact our Technical Service Department at +603 - 8051 2132.

To ensure we get to your matter promptly, please be prepared to provide us with the following information:

  1. Name
  2. Location
  3. Name and model of product
  4. Date and Location of purchase
  5. Nature of concern.
1CAN I OPEN MY GARAGE DOOR OPENER WITH MY D'NOR ENTRY TRANSMITTER?
The remote provided with the auto gate setup will not be able to open the garage door due to different frequency used. You can purchase a D'NOR garage door receiver, which runs on the sames frequency as the D'NOR Automatic Gate Operator, allowing you to operate both doors with one remote (2 or 3 button D'NOR entry transmitter), provided the distance between the garage door and the gate in close range of each other.
2CAN I OPEN MY D'NOR AUTOMATIC GATE OPERATOR FROM MY HOUSE WITH MY D'NOR TRANSMITTER?
There are many factors in play when it comes to the effectiveness of the remote's range, such as weather condition, external interference, topography,etc. If the house and the gate is in range, it is possible to place a second set of low voltage wires into the ground that runs together with the same wire that connects to the transformer. The low voltage wires will then be connected to an unlit Push Button inside the house. At the control box, simply connect the wires to the accessory terminal block.
3CAN ANYONE WITH A D'NOR TRANSMITTER BE ABLE TO OPEN MY GATE?
No, once you've personalized your transmitter code. Each DNOR' entry remote comes with identical factory settings, and can be personalized by you. The personalizing of the transmitter code is done by re-positioning the dip switches which is housed inside the D'NOR entry transmitter. Our on-site team will help guide you with the process.
4CAN ANYONE OPEN MY D'NOR GATE OPERATOR WITHOUT MY D'NOR ENTRY TRANSMITTER?
No. However if there's a need to give access for authorized personnel, we offer D'NOR's weather proof Digital Keypad accessory which can be mounted on a post beside the gate. This accessory works with wired and wireless applications. The keypad can be programmed with up to 15 different entry codes, which can be used by family members, delivery personnel, employees, etc. The feature also extends to change a single code at a time, to give temporary access. For example, an entry code can be given to a delivery personnel, and once the delivery is done, the particular entry can be changed or eliminated, without the hassle of changing the rest of the codes.
5HOW DOES CLIMATE CONDITION AFFECT THE OPERATION OF A D'NOR GATE OPERATOR?
The D'NOR Automatic Gate Openers are used in extreme regions in the world, that pushes the limit of it's technology to the maximum. From extreme cold and heat, as well as humidity, the D'NOR line of products is designed to withstand these harsh conditions. Though extreme cold may cause a slower operation of the gate compared to normal weather condition, it is subject to malfunction. We recommend an optional heater with the gate to guarantee normal operation in extreme cold condition.
6DOES LIGHTNING AFFECT THE D'NOR AUTOMATIC GATE OPENER?
Unfortunately, like all electrical devices, the automatic gate can be affected adversely from a direct lightning hit. The D'NOR Automatic Gate Operators are pre-installed with built-in ground paths that is embedded with the control board, with the purpose of diffusing mild static charges that comes with lightning strikes.
1HOW DO THE D'NOR AUTOMATIC GATE OPERATORS POWERED?
The D'NOR Automatic Gate Operators (low voltage models) are operated by a 24V DC power source which ensures optimum operating speed. It also comes with 12V DC which provides power for cushioning speed, as well as working as a backup battery during power outages.
2HOW MANY TIMES WILL THE D'NOR AUTOMATIC GATE OPERATOR ACTIVATE DURING A POWER OUTAGE?
On average, a fully charged 12V 7aH rechargeable battery will provide fifty(50) cycles during a power outage. The number of cycles may vary where factors such as type and size of gate, number of added accessories and weather conditions will be taken into account.
3CAN YOU INSTALL MORE THAN ONE BATTERY INTO THE CONTROL BOX?
Yes, the models have large control boxes and prewired to make it easier to fit in a second battery. If you are using solar applications, it is highly recommended to have a second battery installed to ensure there's always sufficient backup power supply.
4JUST HOW ARE D'NOR'S BATTERIES CHARGED?
All D'NOR Automatic Gate Openers that are DC powered are equipped with a transformer which is plugged into any AC 100/220 electrical outlet, which provides a trickle charge to the battery. The transformer is connected to the control box, which can be houses up to 1000 ft from the D'NOR's control panel. If there's no outlet within 1000 ft of the control box, the battery charge can still be maintained with optional solar panel(s). If the an electrical outlet is located outside, the transformer can be housed inside a weather proof electrical box and connected to the control box using D'NOR's low voltage wire.

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